Job Detail

GLOBALOBJECTIVES OF THE POSITION:

Under the supervision of the Emergency Project Manager, with strong functional links with the PSS worker, the Physiotherapist and the MRE Workers, the social worker ensures a clear mapping of the actors and the services exiting in the province of Intervention, and neighbouring provinces and the efficiency of the referral pathway between HI and the others partners, including the follow-up of the patients/ beneficiaries.

The social worker ensures a coordination of care that is safe, timely, effective, efficient, equitable and patient-centred (case management).

The Social worker will:

• Obtain a good overview of activities and services in the area covered, by establishing good links with the Shuras, the community in general and other local associations in the communities
• Provide a complete and clear mapping of services (here below mentioned) existing in the Provinces and areas of intervention
• Provide indirect response through referrals to stakeholders working in social, protection, psychosocial and health sectors or any other relevant sectors according to the needs of the beneficiaries (including close follow-up on the process and response) in close link with the PSS, The PT and the MRE workers.
• In charge of the conveying of messaging on COVID-19 and distribution of COVID-19 hygiene kits.
• Handle case assignments, draft service plans, review case progress and assist in determining case closure
• Help beneficiaries to achieve well-being and autonomy
• Ensure a communication flow with the different stakeholders intervening in the process

RESPONSIBILITIES AND TASKS DESCRIPTION:

1. ESTABLISH A CLEAR MAPPING OF EXISTING SERVICES
   • Contact and meet the different stakeholders and partners to have a clear understanding of their action and mandate
   • Establish a mapping services
   • Establish a clear communication with the different partners and stakeholder, HI could refer cases depending of the needs
   • Key services providers are identified in the communities
2. HANDLE CASE ASSIGNEMENTS PROPERLY
   • Fill the different assessments and referral forms, when required, according to the assessment’s criteria
   • Identify needs for referrals to other relevant stakeholders and monitor referrals conducted in coordination with the psychosocial workers, the Physiotherapist and/or the Project Manager.
   • Recognize emergency situation or situations that need immediate medical care or protection measure and react in consequence making efforts to ensure that beneficiary get the appropriate services in close link with the Psychosocial workers
   • Ensure that the beneficiaries referred to HI are taken in charge by HI technical Team accordingly to their need
   • Ensure that the beneficiaries referred by HI are taken in charge by the structure/ organizations accordingly to their need and ensure the follow-up and communication flow with the organization/ stakeholder/ partners to whom beneficiaries are referred
3. DEVELOP PLANNING TOOLS AND REPORT ADEQUATELY
   • Maintain complete individual files for each person, including detailed descriptions of services provided and evolution of the case
   • Ensure that complete beneficiary pack is properly filled and signed
   • Write case studies on beneficiaries and activities of the project link to referral pathway if requested
   • Respect all guidelines and documentation within the project; keep data records for each individual and group sessions
   • Document any protection concerns and report them to your line manager
   • Ensure a daily quantitative and qualitative reporting through the tools (assessment form, follow up form, discharge and monitoring form, donation certificate) and system in place
   • Any other reports to be made upon line manager request
   • Actively participate to all the project meeting, technical follow-up, internal and external trainings related to your position according to your line manager instructions
   • Contribute to the organization of the weekly plan within the multidisciplinary team, with the support of the Project Manager
4. Demonstrate willingness to improve professional competences and abilities to increase care quality:
   • Demonstrate motivation at work.
   • Demonstrate willingness to improve his/her own knowledge and skills by participating actively in any training sessions, capacity building activities…
   • Participate in the different activities that are common to all team members (identification of needs of beneficiaries, internal and/or external referrals)
   • Respect each team member’s positions, work, and specificity
   • Adapt to special situations or demands from supervisor (reporting, etc.)
5. Respect hygiene and security rules
   • The Social worker respects and applies basic hygiene rules;
   • He/she maintains equipment clean and secured.
   • He/she observes at all times strict commitment to Handicap International Security & Safety regulations as per procedures in place at mission level
   • He/she supports information internal dissemination to relevant focal persons at mission level aiming at reinforcing security and safety of Handicap International staff and assets
6. Demonstrate an ethics and professional practice:

• • Show professional ethics, respect and promote Handicap International mandate
  • Among others, he/she respects beneficiary’s privacy and confidentiality (he/she only share medical information with medical staff/persons directly involved in beneficiary’s care)
  • Respect the Handicap International protection of children policy and protection of beneficiaries from sexual exploitation and abuse policyand report to your line manager any non-respect of HI’s policies amongst the teams or partners.
  • Report any incident or act that causes any harm to beneficiary or to others.
  • Always interact with children with the presence of their parents or caregivers
  • Always respect a refusal of service.
  • Work with the best of knowledge and abilities to offer a good quality psychosocial support
  • Show abilities and competences to execute an efficient rehabilitation intervention.