Job Detail

POSITION OBJECTIVE

The incumbent in this position is responsible for IT asset management, hardware repair/maintenance, acting as helpdesk support, and assisting the regional IT coordinator in day-to-day activities.

JOB DUTIES AND RESPONSIBILITIES

Asset Management:

• Receiving and checking of newly purchased IT-related assets and ensuring their quality and quantity as per requested specifications.
• Proper and on-time recording and tracking of IT-related assets in the IT database and asset annex forms.
• Deliver IT equipment for users and update the IT inventory database on time.
• Physical verification of the asset at least twice a year and labeling with AKF, A standard tags.
• Overall management and maintenance of IT assets for the Takhar region.
• Providing asset reports in case of need.

Helpdesk Tasks:

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Response to queries either in person or over the phone.
• Provide frontline helpdesk support for all staff within the region.
• Assigning received IT helpdesk tasks through email and mobile for relevant IT staff.
• Ask questions to determine the nature of the problem and walk the user the problem-solving process.
• Follow up with users to ensure the issue has been solved.
• Ensuring to record all daily helpdesk queries.
• Ensure helpdesk communication is functional and done according to the request.
• Provide technical support to another team member, and district office in remote.

Hardware Tasks:

• Support the Regional IT Coordinator in the arrangement and procurement of required IT equipment and spare parts.
• Ensure computer and printer maintenance is scheduled and performed on regular bases.
• Perform periodic computer maintenance and network devices (printers, scanners) maintenance.
• Ensuring the completeness of hardware systems and their elements by scheduling maintenance.
• Reviewing the quality of running hardware printers, components, and elements to detect issues and repair them in case of need.
• Examining, checking, and mending equipment failure of hardware systems.
• Perform hardware repair, maintenance, and installation of new devices.
• Install, modify, and repair computer hardware and software.

Inventory and Asset Management Tasks:

• Maintain inventory and asset documentation.
• Receive all IT equipment from NPO and Takhar procurement team and record it properly.
• Deliver IT equipment for users and update the IT inventory database on time.
• Inventory and tagging all IT equipment.
• Perform annual physical verification of IT equipment in the entire region.
• Providing asset reports in case of need.

Client Support Tasks:

• Installation and configuration of all types of operating systems.
• Taking images of computers, restoring images on new computers, and creating the image for new computers and new operating systems.
• Sharing and installing printers on client computers.
• Configuring users’ outlook email accounts and updating the signature.
• Antivirus installation, update, and upgrade for client computers.
• Configuring/mapping shared drives/folders for all clients.
• Creating users, configuring users, and managing their quota in the Kerio Control server.

• Cabling and trucking of all AKF guesthouses, staff houses, regional offices, and district offices in case of need.

• Regularly travel to Takhar region district offices for solving IT problems, and IT equipment maintenance, and report to the regional IT coordinator.
• Assist the regional IT team in troubleshooting and IT helpdesk activities in the regional and district offices.

Reporting:

• Provide an annual hardware maintenance plan to the regional IT coordinator.
• Provide monthly reports of his/her tasks done during the month to the regional IT coordinator. Report progress and results of various tasks to the regional IT coordinator.
• Prioritize, manage and be able to work under pressure and handle multiple problems simultaneously. Perform any other IT-related task assigned by the supervisor.
• Ensure to follow-up IT policy and AKF (Afg) standard process.
• Simulating security breaches, protecting the system by defining access privileges, and maintaining data security and confidentiality.
• Adhere to agency policy, procedures, and the professional code of conduct and ethics.
• To carry out the responsibilities of the role in a way that reflects AKF’s commitment to protecting children in accordance with the Child safeguarding policy.

OCCASIONAL SIGNIFICANT DUTIES AND RESPONSIBILITIES

• Provide after-hours support for infrastructure and related emergencies as well occasional weekend maintenance.

DECISION-MAKING & AUTHORITY

• Solving technical problems.
• Provide troubleshooting consulting to the IT coordinator.

Application:

Applicants meeting the above requirements are requested to submit a cover letter along with their CV and the names of three references electronically to takhar.hr@akdn.org no later than November 05, 2022 or submit hard copy to AKF Afghanistan, Takhar Regional Office,: PD-1, Sarak-e- Maktab Tajerbawy Sayed Abdurrahman Shaheed, Close to Haji Wazir Hafiz Baik House, Taloqan City, Takhar Province, Afghanistan

Important Notes:

• Please quote the Vacancy Number as the Subject of the e-mail when applying.
• No supporting documents (e.g., diplomas, recommendation letters, identification card(s) etc.) are required at this stage.
• Only short-listed candidates will be contacted for further assessment.
• Salary scale: according to organization salary scale.

Female candidates are encouraged to apply. Aga Khan Foundation Afghanistan recruitment and selection procedures reflect our commitment to equal opportunity and safeguarding of children, beneficiaries, partners, community members and employees in accordance with AKF(Afg)’s safeguarding policy.

Your details and information shared on this advertisement shall remain confidential.