Job Detail

Regional Assistant, IT (Helpdesk)

Date Posted: Oct 27, 2022
Views: 1840

Job Detail

  • Location:
    Takhar
  • Type:
    Contract
  • Shift:
    First Shift (Morning)
  • Career Level:
    Experienced Professional
  • Positions:
    1
  • Vacancy number:
    TKR/09/22/045
  • Experience:
    1 Year
  • Gender:
    Female
  • Salary:
    As per Company salary scale
  • Degree:
    Bachelors
  • Apply Before:
    Nov 07, 2022

About Aga Khan Foundation

The Aga Khan Foundation, Afghanistan (AKF (Afg)) is an agency of the Aga Khan Development Network (AKDN), a group of international, private, non-denominational development agencies working to improve living conditions and opportunities for people in some of the poorest parts of the developing world. The Network’s organizations have individual mandates that range from the fields of health and education to architecture, rural development and promotion of private-sector enterprise and institutions that seek to empower communities and individuals, usually in disadvantaged circumstances, to improve living conditions and opportunities.

The Aga Khan Foundation (AKF) is a non-denominational international development agency established in 1967 by His Highness the Aga Khan. Its mission is to develop and promote creative solutions to problems that impede social development, primarily in Asia and East Africa. Created as a private, non-profit foundation under Swiss law, it has branches and independent affiliates in 19 countries.

AKF seeks to provide sustainable solutions to long-term problems of poverty, hunger, illiteracy, and ill health. In Afghanistan, AKF works with rural communities in mountainous, remote or resource poor areas to improve quality of life in the areas of natural resource management, market development, governance, education, and health.

Job Description

POSITION OBJECTIVE

The incumbent in this position is responsible for Client and computer troubleshooting, maintenance, and all communications through the helpdesk and direct contact at the helpdesk counter and assists the regional Officer, IT in day-to-day operation of the Takhar Region IT Department.

JOB DUTIES AND RESPONSIBILITIES

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Response to queries either in person or over the phone.
  • Provide frontline helpdesk support for all staff within the region.
  • Assigning received IT helpdesk tasks through email and mobile for relevant IT staff.
  • Ask questions to determine the nature of the problem and walk the user through the problem- solving process.
  • Follow up with users to ensure the issue has been solved.
  • Ensuring to record all daily helpdesk queries.
  • Ensure helpdesk communication is functional and done according to the request.
  • Provide technical support to another team member and the district office in remote and visit.

Hardware Tasks:

  • Supports the Regional IT team in the arrangement and procurement of required IT equipment and spare parts.
  • Supports computer and printer maintenance scheduled and performed on regular bases.
  • Support periodic computer maintenance and network devices (printers, scanners) maintenance.
  • Reviewing the quality of running hardware printers, components, and elements to detect issues and repair them in case of need.
  • Examining, checking, and mending equipment failure of hardware systems.
  • Install, modify, and repair computer hardware and software.

Client Support Tasks:

  • Installation and configuration of all types of operating systems.
  • Taking an image of computers, restoring images on new computers, and creating an image for new computers and new operating systems.
  • Sharing and installing printers on client computers.
  • Configuring users’ outlook email accounts and updating the signature.
  • Antivirus installation, update, and upgrade for client computers.
  • Configuring/mapping shared drives/folders for all clients.
  • Creating users, configuring users, and managing their quota in the Kerio Control server.
  • Cabling and trucking of all AKF guesthouses, staff houses, regional offices, and district offices in case of need.
  • Regularly travel to Takhar region district offices for solving IT problems, and IT equipment maintenance and report to the regional IT coordinator.
  • Assist the regional IT team in troubleshooting and IT helpdesk activities in the regional and district offices.

Reporting:

  • Provide monthly reports of his/her tasks done during the month to the regional IT coordinator.
  • Report progress and results of various IT helpdesk tasks to the regional IT coordinator.
  • Prioritize, manage and be able to work under pressure and handle multiple problems simultaneously.
  • Perform any other IT-related task assigned by the supervisor.
  • Ensure follow-up IT policy and AKF (Afg) standard process.
  • Simulating security breaches, protecting the system by defining access privileges, and maintaining data security and confidentiality.
  • Adhere to agency policy, procedures, and the professional code of conduct and ethics.
  • To carry out the responsibilities of the role in a way that reflects AKF’s commitment to protecting children and vulnerable adults in accordance with the Safeguarding Policy and Child Safeguarding Policy.
  • To report any suspicions or actual violations of the Safeguarding Policy and /or Child Safeguarding Policy as per the given training.

DECISION-MAKING & AUTHORITY

  • Solving technical problems.
  • Provide troubleshooting consulting to IT coordinator.

 

OCCASIONAL SIGNIFICANT DUTIES AND RESPONSIBILITIES

  • Provide after-hours support for infrastructure and related emergencies as well occasional weekend maintenance.
 

Job Requirements

JOB SPECIFICATION

  • At least a Bachelor of Computers Science.
  • MCSE and CCNA are preferable.
  • At least 1-2 years’ work experience of working in the same field.
  • Good Oral and Written English communication skills.
  • Ability to work well with others.
  • Good behavior toward others, Problem Solving, Teamwork, and Interpersonal Skills.

 

REQUIRED CORE COMPETENCIES

  • Teamwork
  • Attention to details
  • Working under pressure
  • Commitment to the Job
  • Attitude toward Honesty
 

Submission Guideline:

Application

Applicants meeting the above requirements are requested to submit a cover letter along with their CV and the names of three references electronically to takhar.hr@akdn.org no later than November 05, 2022 or submit hard copy to AKF Afghanistan, Takhar Regional Office,: PD-1, Sarak-e- Maktab Tajerbawy Sayed Abdurrahman Shaheed, Close to Haji Wazir Hafiz Baik House, Taloqan City, Takhar Province, Afghanistan

Important Notes:

  • Please quote the Vacancy Number as the Subject of the e-mail when applying.
  • No supporting documents (e.g., diplomas, recommendation letters, identification card(s) etc.) are required at this stage.
  • Only short-listed candidates will be contacted for further assessment.
  • Salary scale: according to organization salary scale.

 

Female candidates are encouraged to apply. Aga Khan Foundation Afghanistan recruitment and selection procedures reflect our commitment to equal opportunity and safeguarding of children, beneficiaries, partners, community members and employees in accordance with AKF(Afg)’s safeguarding policy.

Your details and information shared on this advertisement shall remain confidential.

 

Submission Email:

takhar.hr@akdn.org

Job is expired

Company Overview

, Afghanistan

The Aga Khan Foundation, Afghanistan (AKF (Afg)) is an agency of the Aga Khan Development Network (AKDN), a group of international, private, non-denominational development agencies working to improve living conditions and opportunities for people in... Read More

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