Job Detail

About Danish Refugee Council

Founded in 1956, the Danish Refugee Council (DRC) is Denmark’s largest, and a leading international NGO - one of the few with a specific expertise in forced displacement. In 40 countries 7,500 employees protect, advocate and build sustainable futures for refugees and other displacement affected people and communities. DRC works during displacement at all stages: In the acute crisis, in exile, when settling and integrating in a new place, or upon return. DRC provides protection and life-saving humanitarian assistance. DRC supports displaced persons in becoming self-reliant and included into hosting societies. DRC works with civil society and responsible authorities to promote protection of rights and peaceful coexistence. Our 6,000 volunteers in Denmark make an invaluable difference in integration activities throughout the country.

Job Description

Under the technical supervision of the Protection Team Leader and overall supervision of the protection manager, the protection officer (caseworker) will be responsible for the implementation of DRC case management activities as well a coordinating with other relevant DRC staff and other stakeholders involved in protection. The caseworker will provide appropriate and timely case management services; assesses the needs of individuals with protection concerns develop case management plans implementing these as per evolving protection needs and concerns, ensuring appropriate follow-up while creating a climate of trust and care. The Protection Officer will also provide psychological first aid (PFA) to people in distress and assist in referrals of very vulnerable cases to the relevant actors.

Responsibilities:

• Manage an open case load as per DRC standards
• Conduct intake interviews with individuals identified by the team during outreach work or referred by other agencies and open a case if vulnerability criteria are met.
• Carry out comprehensive assessments for each client after receiving their consent for the same. Consider emotional, behavioral and social factors that affect their psychosocial well-being as well as protection and risk factors.
• Develop a tailored case plan with the client, based on the needs identified during the assessment;
• Refer clients to the appropriate and desired services and, when necessary and deemed safe, accompany them to different service providers;
• Provide continuous basic emotional support via regular follow-up meetings, establishing a relationship built on trust and respecting confidentiality protocols;
• Close cases when the objectives in the case plan have been met and no further needs have been identified
• Manage cases in an acceptable timeframe according to DRC case Management SOPs.
• Support the preparation of all procurement and administrative documents required for case management implementation.
• Prepare and share with line manager/ Team Leader monitoring reports/updates
• Maintain highest standards of professional conduct and ensure actions do not put individuals at risks

Reporting and administrative responsibilities

• Document cases using DRC approved forms and ensure that any progress on the individual action plan and any significant change in the client’s psychosocial well-being and overall situation is duly recorded in a timely fashion;
• Participate in individual supervision sessions on a weekly basis with the Team Lead, bringing immediate attention to any case of special/emergency needs;
• Participate in internal case conferences, team meetings, training, and workshops as scheduled by the supervisory and management team;
• Document all general protection activities as per DRC and donor reporting regulations and transmit these on a weekly basis to the Case Worker Team Lead for compilation.

Data protection, confidentiality and adherence to protection principles

• Ensure proper and safe filing and archiving of case management files to maintain data confidentiality as per DRC and international standards;
• Carry out all tasks respecting key protection principles, including but not limited to;
• do no harm;
• non-discrimination;
• confidentiality,
• accountability,
• need-to-know principles

Other activities

• Other protection activities as required by the protection manager and protection team

Skills Required

• having experience in the mentioned field

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