Job Detail

About UNOPS

Background Information - UNOPS

UNOPS – an operational arm of the United Nations – supports the achievement of the Sustainable Development Goals (SDGs) by successfully implementing its partners’ peacebuilding, humanitarian, and development projects around the world. Our mission is to help people build better lives and countries achieve peace and sustainable development.

UNOPS areas of expertise cover infrastructure, procurement, project management, financial management, and human resources.


Working with us

We are proud of our people. With a wealth of knowledge and skills in various disciplines – engineering, finance, human resources, ICT, leadership, project management, procurement, and more – they help tackle some of the biggest challenges of our time. Their work around the world supports progress toward the Sustainable Development Goals (SDGs).


At UNOPS, we offer a range of short- and long-term opportunities in various environments and duty stations – from Denmark and Kenya to Mexico, Switzerland, Myanmar, Senegal, Uganda, and many more.


Diversity

With over 5,000 UNOPS personnel and approximately 7,400 personnel recruited on behalf of our partners, spread across 80 countries, our workforce represents a range of nationalities and cultures. We promote a balanced and diverse labor force — a strength that helps us better understand and address our partners’ needs. We continually strive to maintain our gender-balanced workplace. We encourage qualified underrepresented groups as per UNOPS Gender, Diversity, and Inclusion Strategy to apply for our vacancies.

Work life harmonization

UNOPS values its people and recognizes the importance of balancing professional and personal demands.

Job Description

 Background Information - Job-specific

Project Information

Responding to one of the most complex humanitarian crises in the world, the Afghanistan Inter-Agency Information Centre (IAIC) - Awaaz Afghanistan (Awaaz) - is an inter-agency two-way communication and accountability mechanism that responds to the information and communication needs of affected populations in Afghanistan and allows affected populations to shape their own relief and recovery. Based in Kabul and functioning as a toll-free humanitarian helpline, Awaaz is a link to the partnership between those who wish to assist and those who need assistance and is accountable to both constituencies.

Local Context

Supported by the Humanitarian Country Team, with initial funding from the United Nations High Commissioner for Refugees (UNHCR) and the World Food Programme (WFP), and currently supported by the Afghanistan Humanitarian Fund (AHF) and European Civil Protection and Humanitarian Aid Organisation (ECHO), Awaaz’s primary objective is to promote two-way communication between affected populations to:

I. Empower communities through the provision of accessible and timely information on how to access humanitarian services and resources required to improve their situation
II. Help ensure efficient and effective coordination of humanitarian actors operating in Afghanistan by collecting and circulating information about the urgent needs and priorities of affected population.
III. Support an environment of transparency and accountability by:
a. Establishing an easy-to-access and safe mechanism through which affected populations can lodge feedback and complaints
b. Channelling feedback and complaints to humanitarian actors to influence humanitarian programming and shape quality advocacy

 Functional Responsibilities

UNOPS is seeking a Project Management Support Officer to support the Project Manager in enhancing reporting, communication, and information management structures through the monitoring and enhancement of key stakeholder management processes underpinning them. The outcome of this role is to further strengthen and streamline Awaaz’s data collection, data sharing and reporting processes as part of its overall objective to strengthen accountability to affected populations in Afghanistan. The Project Management Support Officer will perform the following duties with transparency and integrity, and in adherence to the humanitarian standards for information management as provided by the Active Learning Network for Accountability and Performance (ALNAP), the Inter-Agency Standing Committee (IASC), and the Sphere Handbook.

Ultimately, the results of this function in support of the Project Manager and the project team achieves Awaaz’s objectives through the provision of:

• High-quality information sharing and messaging, which give affected populations access to essential, relevant and timely information to allow for informed decision making and access to services;
• High-quality information products and services, which give humanitarian partners access to essential, relevant and timely evidenced-based data on needs and service gaps, including cross-sectoral analysis, to improve decision-making on strategic, programmatic direction to improve the response. Information products will also document impact of the call centre on contributing to improved and more relevant programming; and
• A professional complaints and feedback mechanism that closes the loop on complaints in a timely manner and measures caller satisfaction with Awaaz’s services and the relevance of partner services to which the call centre refers callers.

Reporting directly to the Project Manager, which reports to the Head of Programme (HoP) Afghanistan Country Office (AFCO) - Kabul, Afghanistan the Project Management Support Officer is expected to perform the following duties and responsibilities, but not limited to:
 

• Work within the Information Management (IM) team and across other Awaaz project teams to maintain and upgrade the existing information management system to support reporting and information sharing by streamlining critical coordination and community engagement processes including a) How information is gathered from affected populations and humanitarian responders, allowing for consideration of diverse and sensitive needs, b) How information shared with partners in the form of referrals are tracked, processed and analysed. c) How feedback is shared with individuals and communities, ensuring consistency and satisfaction of all stakeholder groups;
• Analyse the current information management system and its relevance within the humanitarian context of Afghanistan, including how it integrates existing resources, emerging resources and the humanitarian coordination infrastructure to maintain a strong two-way communication and feedback with affected communities;
• Document the impact of Awaaz as an accountability mechanism in the response by developing an analysis plan in alignment with existing reporting indicators and new/thematic indicators as needs arise;
• Using participatory approaches, together with the IM team, generate recommendations for innovative tools and methodologies for optimal content management, knowledge management and sharing, and information management performance that are in accordance with standards and guidance provided;
• Maintain and upgrade where possible an online integrated database and internal information management structure;
• Undertake regular data cleaning, preparation and analysis for reporting purposes using existing and new tools including the Awaaz dashboard;
• Support the Project Manager to draft proposals and ad-hoc and regular reports, as well as representation and/or presentation of Awaaz materials at relevant meetings;
• Together with the different teams, review, maintain and update internal and external information management policies and standard operating procedures to facilitate, support, and promote data and information flow within Awaaz and information sharing within the humanitarian and wider community. 
• As part of the Information management team, assess information needs of callers, operators, and partners in a participatory way, ensuring alignment with existing indicators as well as data collection mechanisms. 
• Conduct the external referral of feedback cases to partner including the verification of information and corresponding actions required to solicit timely responses and close the feedback loop. Ensuring these responses are delivered to callers in an appropriate way, and that where necessary messaging is standardised in order to address information gaps and mitigate the risk of leaving someone behind. Ensuring up-to-date documentation of action taken.
• Maintain effective relationships with stakeholders to discuss and adapt referral agreements, core tools (service directory and standard messaging repository) and analysis/reporting needs. 
• Act as required as the accountability focal point between partners and Awaaz and represent Awaaz at meetings upon request;
• Step in to perform duties for other members in the team during periods of absence and  prepare handover documentation for reciprocated action.

3. Monitoring and Progress Controls

• Assessment of task completion
• Successfully meeting deadlines     

Impact of Results

The key results have an impact on the overall organization efficiency in humanitarian information management and success in introducing, widespread adoption and implementation of operational information management approaches. 

Skills Required

• Strong Communication skills
• computer skills
• Excellent analytical ability

Submission Guideline:

Submission Guideline:

Please click on the below link for actual vacancy announcement to see the complete details and submission guideline as this is only an attempt for attracting female applicants for gender parity in organization. Please make sure you fill your profile/application properly with all relevant details in order to be considered for the next stage of recruitment/selection.

https://jobs.unops.org/pages/viewvacancy/VADetails.aspx?id=24912 

Submission Email: