|
A Sales Professional focused on Information Technology Service Level Agreements (SLA) typically works to generate and manage relationships with clients, ensuring alignment between customer needs and IT service offerings. Here’s a sample job description: Overview: The IT SLA Sales Representative is responsible for driving sales of Service Level Agreements in the Information Technology sector. This role involves working closely with clients to understand their business needs, effectively communicating how SLA services meet these needs, and ultimately closing sales to grow the business. The ideal candidate has a strong technical background, excellent communication skills, and a proven sales record in IT services.
Responsibilities:
1. Sales Strategy and Client Acquisition: Identify, develop, and maintain relationships with potential clients for IT SLA services. Develop and execute a sales strategy focused on meeting and exceeding SLA sales targets. Conduct market research to identify new business opportunities and understand industry trends.
2. Client Consultation and Solution Design: Work with clients to understand their specific IT service requirements and challenges. Present SLA offerings that match client needs, providing detailed product/service information and demonstrating benefits. Customize SLA proposals to meet client requirements, including service levels, performance metrics, and response times. 3. SLA Proposal Development and Negotiation: Prepare and deliver tailored SLA proposals to prospective clients, outlining terms, conditions, and pricing. Negotiate terms with clients to ensure mutual satisfaction and alignment of expectations. Ensure that SLAs are clearly documented and communicated, with an understanding of scope, availability, performance standards, and penalties. 4. Client Onboarding and Ongoing Relationship Management: Support client onboarding processes to ensure smooth implementation of SLA services. Act as the main point of contact for clients post-sale to address any issues, concerns, or escalations. Facilitate client renewals, up-sells, and cross-sells by building long-term relationships. 5. Performance Tracking and Reporting: Track and report on sales metrics, including pipeline development, conversion rates, and revenue forecasts. Collaborate with internal teams (e.g., IT support, service delivery) to monitor SLA performance and ensure contract compliance. Provide clients with regular updates on SLA performance, demonstrating commitment to service quality. |
|
Qualifications: Bachelor’s degree in Business, IT, or related field. 3+ years of experience in IT services sales, particularly with SLAs, managed services, or cloud services. Understanding of IT services, SLAs, and technical terms commonly used in the industry. Strong negotiation, presentation, and interpersonal skills. Excellent organizational skills and the ability to manage multiple client relationships. Preferred Skills: Knowledge of ITIL, ISO 20000, or similar service management frameworks. Experience working with CRM tools for tracking sales performance. Familiarity with technical aspects of IT service management, including network infrastructure, cybersecurity, and cloud solutions. This role is ideal for a motivated individual with a technical understanding of IT services and a drive for achieving sales success through strong client relationships. |
