Job Detail

This position is in the Country Office for Afghanistan, United Nations Office on Drugs and Crime (UNODC) with a duty station in Kabul, Afghanistan. The incumbent will work under the overall guidance of the UNODC Representative for Afghanistan, the administrative supervision of the UNODC Head of Administration and the technical supervision of the Team Leader, Global Field Office Support – ITS/UNODC HQ, the Information Technology Associate shall be assisting in the duties mentioned below.

Provide support to the implementation of UN/UNODC ICT strategies and introduction/implementation of new technologies by:

• Complying with corporate information management and technology standards, guidelines, and   procedures for the office technology environment;
• Assisting in the elaboration of internal policies and procedures on the use of ICT;
• Working towards moving the existing data and shared drives to central cloud-based options, as per the UN/UNODC standards and provisioning;
• Assist in ensuring ICT security by restricting administrative rights (where appropriate) to prevent the loading of unauthorized software; ensure that desktop, laptop, and server passwords and related policies and processes are in line with established UN standards.

Contribute to the effective functioning of the UNODC Country Office’s hardware and software packages by:

• Maintaining equipment and acquisition of hardware supplies, making routine repairs, and changing hardware electronic components;
• Performing software distribution updates;
• Performing desktop troubleshooting in conjunction with the Help Desk;
• Maintenance and integration of ICT-approved software for high-impact results (e.g., office management system, electronic registry, etc.).

Ensure efficient network administration by:

• Performing network services such as DHCP, DNS Active Directory, and Squid.
• Maintaining the Active Directory users and configuration of folder access rights on network shared drives;
• Configuring network printers and providing user access;
• Providing technical support for Office 365, and Lotus Notes under the supervision of HQ ITS personnel;
• Troubleshooting and monitoring of network problems; responding to user needs regarding network access;
• Performing backup and restoration procedures for the network shared drives; maintaining backup logs; organizing off-site storage of backups;
• Maintaining LAN Infrastructure and Internet connectivity to meet UNODC requirements in a timely manner;
• Providing relevant support to the UNODC Project offices within the Country.

Provide administrative support by:

• Providing guidance on and assistance in the procurement of new equipment for the office and projects;
• Providing technical specifications and information on best options in both local and international markets, reviewing quotations and bids;
• Maintaining an up-to-date inventory of the software and hardware;
• Maintaining the inventory and stock of supplies and spare parts in cooperation with Procurement Unit personnel.

Ensure facilitation of knowledge building and knowledge by:

• Identifying and promoting different systems and applications for optimal content management, knowledge management and sharing, and information provision;
• Organizing training for the office and projects staff on ICT issues;
• Providing technical support to office and project staff during presentations;
• Providing support in designing templates and reports;
• Assist with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making;
• Perform other work-related duties, as required.

COMPETENCIES:

Professionalism:  Excellent interpersonal and communication skills. Strong analytical, research, reporting and writing abilities. Strong organizational and process management competencies. Ability to rapidly analyze and integrate diverse information from varied sources. Ability to produce a variety of written media products in a clear, concise, journalistic style. Ability to deliver oral presentations to various audiences. Is motivated by professional rather than personal concerns. Ability to apply judgment in the context of assignments given, plan own work manage conflicting priorities, and remain calm in stressful situations. Shows persistence when faced with difficult problems or challenges.

Accountability: Takes ownership of all responsibilities and honors commitments; delivers outputs for which one has responsibility within the prescribed time, cost, and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight, and takes responsibility for delegated assignments; takes personal responsibility for his/her shortcomings and those of the work unit, where applicable.

Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others' ideas and expertise; is willing to learn from others; places team agenda before personal agenda; builds consensus for task purpose and direction with team members; supports and acts in accordance with final group decisions, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.