Job Detail

About UNAMA

The United Nations Assistance Mission in Afghanistan (UNAMA) is a UN Special Political Mission established to assist the state and the people of Afghanistan in laying the foundations for sustainable peace and development. UNAMA was established on 28 March 2002 by United Nations Security Council Resolution 1401. Its original mandate was to support the implementation of the Bonn Agreement (December 2001). Reviewed annually, this mandate has been altered over time to reflect the needs of the country and was extended for six months, on 17 September 2021, by UN Security Council Resolution 2596 (2021).

The Council also requested the Secretary-General to prepare a written report by 31 January 2022 outlining “strategic and operational recommendations for the mandate of UNAMA in light of recent political, security, and social developments” in Afghanistan.

UNAMA is headed by the Special Representative of the Secretary-General (SRSG) for Afghanistan, Deborah Lyons, who was appointed to the post in March 2020, replacing Tadamichi Yamamoto. Previous SRSG’s were– Lakhdar Brahimi who served from October 2001 to January 2004; Jean Arnault from February 2004 to February 2006, followed by Tom Koenigs from March 2006 to December 2007, Kai Eide from 2008 to 2010, Staffan di Mistura from 2010 to 2011, Ján Kubiš from 2012 to 2014, Nicholas Haysom from 2014 to 2016 and Tadamichi Yamamoto from 2016 to 2020.

Since 2008, and following a directive of the UN Secretary-General, UNAMA is an integrated mission. This means that the Special Political Mission, all UN agencies, funds and programmes, work in a multidimensional and integrated manner to better assist Afghanistan according to nationally defined priorities.

The SRSG is responsible for all UN activities in the country and directly oversees the Security Section, Strategic Communication Service, Human Rights Section, and Peace and Reconciliation. The SRSG’s Chief of Staff oversees UNAMA’s Field Offices.
Two deputy Special Representatives (DSRSG) oversee the main pillars of the mission – political and developmental issues. Included under these pillars are mission sections specializing in issues such as political analysis, reporting, and outreach, and donor coordination, as well as the coordination of UN agencies funds and programmes.

Job Description

Within delegated authority, the Information Systems Assistant will be responsible for the following duties:

• Provides support for computer information systems, applications support, server operations and administration, implementation of network projects, databases and applications in assigned areas and troubleshoots for various applications i.e., service support.
• Provides timely and efficient IT support to all mission components and sites.
• Receives and logs problem calls or service requests in the automated tracking system.
• Attempts to resolve problem calls or service requests on initial contact.
• Diagnoses and resolves relatively simple hardware, software, or connectivity problems.
• Assists Network unit to provide network connectivity in the mission area and all team sites.
• Performs tasks related to scheduled service requests, including equipment replacement and transfer, equipment installation/uninstallation, software installation, LAN connection, returns to stock, etc.
• Escalates problems to the appropriate parties in accordance with established procedures.
• Provides basic training to end-users on the use of standard systems.
• Distributes and deploys new computers and IT equipment in the mission.
• Cooperates with Assets Management Unit to update the issuance and return to stock items.
• Takes charge of the Help Desk management in the absence of supervisor.
• Keeps abreast of developments in technology both in the UN and in the industry in general.
• Performs other related duties as required.

Skills Required

• COMMUNICATION
• problem solving skill
• Flexible and can work under pressure.
• computer skills
• Fluency in English, Pashto/Dari

Submission Guideline:

APPLICATIONS

• UNAMA will only accept properly completed and signed Personal History Form (P.11) received by email before the closing date. CVs or Resumes will not be considered nor will late submissions after closing date. Any information provided on the P.11 form will be considered binding.

Applicants must accurately complete, sign and date the United Nations Personal History form (P.11) and submit the duly completed signed P.11 by e-mail to: unamava_support@un.org. Click on the link to download the P.11 https://www.acbar.org/upload/1459846966659.doc.

• Important Note: Applicants should copy and paste the Vacancy Announcement (VA) Number which is VA#101/12/2022 into the email subject line when submitting the duly completed and signed P.11 Form and the required documents. Please do not add any other information in the subject line of your email except VA#101/12/2022. Please do not add any additional words or space in the VA Number. Applications received without a VA Number will not be considered.

• The selected candidates will be subject to a reference checks process to verify the information provided in the P.11 form.

• Only applicants who are short-listed will receive an acknowledgement within four (4) to six (6) weeks from the deadline indicated on the VA.

 Required documents to be submitted along with the signed and completed UN P.11:

• Serving UN staff members: In addition to the completed and signed P.11, scanned copies of two most recent e-Performance Evaluation Reports must be submitted with the application.

• For External applicants: In addition to the completed and signed P.11, scanned copies of two most recent performance evaluation reports or if not available, two reference letters. If the applications received do not contain the latest two performance evaluation reports candidates must provide a short explanation as to why they are not available.

No fee:

The United Nations does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, or training). The United Nations does not concern itself with information in applicants bank account.

Applicants are reminded that the United Nations cannot appoint a person who is the father, mother, son, daughter, brother, or sister of a staff member. For this reason, applicants are required to disclose at the time of their application, whether they bear any of the above relationships to a staff member of UNAMA or any other UN entity which is part of the Secretariat. In addition, selected candidates would be required to complete a family declaration form prior to assuming their duties with the Mission. Failure to disclose any of the above relationships constitutes a material omission, that could lead to termination or dismissal from the United Nations.

Submission Email:

unamava_support@un.org