The Information and Communication Technology (ICT) Officer is responsible for maintaining the proper flow of the mission’s information technology as well as managing the computer systems and networking by providing various update solutions for hardware and software solutions. ICT Officer is responsible for the operation of the network and organize, install, and support AIYA project local area networks (LANs), wide area network (WANs), network segments, intranets, and other data communication systems.
The incumbent has the primary responsibility for implementing and maintaining an organization's Information and Communication Technology to provide Information Technology such as computer systems, installs and configures hardware and software, and solves technical problems of end user for ensuring the whole organization IT system runs smoothly. ICT Officer monitors the organization's operational requirements and analyzes the business requirements of different departments and conducts feasibility studies to determine the best use of technical resources to include a new information system with technological components.
Internal:
External:
Main duty station is Kabul main office, with travel to sub-offices when needed. Planning, preparing and reporting the visits to the site(s) under his/her responsibility to ensure the preceding points.
As a member of ICT department, he/she is responsible to provide overall IT Internetwork and Computer System support to ensure that staff basic IT needs are identified and the proposed services and solutions are delivered to staff on time. He/she will produce a monthly report on summary of service rendered in each month, incident reporting and status, challenges and inventory of equipment’s, service. ICT Officer will make sure that staff utilize standard ICT services and solution to effectively help their operations and will provide consistence technical contribution all staff using CARE ICT resources. ICT Supervisor will focus on achievement of the following results:
Responsibility #1: Perform and provide ICT Supports such as LAN, Internet, Emails, Hardware & Software services for AIYA project staff, and ensure a secure and efficient data communications system to deploy, configure, maintain and monitor all active network blueprints for smooth running of networking system and ICT operations.
Responsibility #2: Responsible for overall ICT system technical installation and system setup, diagnosing hardware and software faults through CARE standard Help Center via Zendesk or Helpdesk management system by raising tickets.
Responsibility # 3: Perform and maintain ICT configuration, upgrade, manage software, hardware maintenance and reliable operation of computer systems and able to diagnose and resolve problems quickly.
Responsibility # 4. Ensure effective use of inventory and maintenance of ICT Equipment.
Responsibility # 5: Ensure that Telecommunication services are standard, and employees utilize the Telecommunication services effectively in AIYA project.
Any other tasks assigned by the respective supervisor.
Safeguarding Responsibilities:
Safety and Security Responsibility:
We all have a responsibility to promote a safe and secure work environment, foster a safety and security culture, and ensure consistent application of, and compliance with, CARE Afghanistan safety and security policies and procedures.
Core Competencies:
Good human relation skills, sense of humor, courtesy.
Play effective role working in team.
Analytical skills of IT problem solving.
Fair working skills while prioritizing IT services.
Ability to train other, cooperative, Competent, Willingness and ability to travel inside Afghanistan.
Skills and Experience:
Good knowledge of troubleshooting LAN, Computer System, Internet and Email system.
Ability to identify and solve computer software/hardware related problems.
Ability to install computers and newly introduced packages on computer.
Professional Problem diagnostic & troubleshooting ability.
Education:
Bachelor’s degree in computer science, or similar trade and certifications in CompTIA Network+, CompTIA Security+, CompTIA A+, CCNA, MCSA, MCSE, MCDBA, ICDL and Cybersecurity.
Work Experience:
At least 3-year experiences in relevant post preferably in
International Organization.
Languages, Skills:
Fluency in spoken and written English, Dari and Pashtu.
GENERAL: Ability to train other, cooperative, Competent, Willingness and ability to travel inside Afghanistan.
Safeguarding
CARE places human dignity at the center of its relief and development work. At the heart of CARE’s efforts to impact poverty and social justice is its engagement with marginalized communities, and vulnerable adults and children. Vulnerable adults and children are particularly at risk of sexual exploitation and abuse. CARE commits to the protection from sexual harassment, exploitation, and abuse and of vulnerable adults and children, involving CARE Employees and Related Personnel. CARE has a zero tolerance toward sexual exploitation and abuse and child abuse. CARE takes seriously all concerns and complaints about sexual exploitation, harassment and abuse and child abuse involving CARE Employees and Related Personnel
CARE Afghanistan participates in the Inter-Agency Misconduct Disclosure Scheme. In line with this Scheme, we hereby request information from candidate’s previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the candidate left employment. All CARE Afghanistan’s offers of employment are subject to satisfactory references and appropriate screening checks. By submitting an application, the applicant confirms his/her understanding of these recruitment procedures.
Afg.Vacancies@care.org
