The incumbent has the primary responsibility for implementing and maintaining an organization's Information and Communication Technology services and solutions such as computer systems, installs and configures hardware and software, email and connectivity support, and solves technical problems of end user for ensuring the entire ICT system in Parwan Sub-office running smoothly. ICT Assistant position monitors the AIYA project in Parwan field office operational requirements and analyzes the business requirements of different departments and conducts feasibility studies to determine the best use of technical resources to include a new information and communication system with technology components.
The ICT Assistant is responsible for providing ICT system support and setup, develop ICT solutions, maintain and update of CARE Afghanistan AIYA project and Parwan Sub-office ICT infrastructure and network and related applications and services in CARE Sub-office. The ICT Assistant is responsible for maintaining the proper flow of the mission’s information communication and technology as well as managing the computer systems and networking.
Internal:
External:
Concerned vendors, ISPs, GSM companies, ICT service provider, ICT Team, and ICT Solution Center (HelpDesk).
Main duty station is Parwan Sub-office, with frequent travel other field offices if required.
As a member of ICT department, he/she is responsible to provide full support to ensure that field office basic ICT needs are identified and the proposed services and solutions are delivered to staff on time in close coordination and consultation with provincial heads. Be able to prepare a comprehensive ICT service and performance monthly report. ICT Assistant will make sure that staff utilize standard ICT services and solution to effectively help field office operations and will provide consistence technical contribution to all staff using CARE ICT resources. ICT Assistant will focus on achievement of the following results:
Main Responsibilities and Tasks:
Responsibility #1: Perform and provide ICT Supports such as LAN, Internet, Emails, Hardware & Software solution and services for Parwan Sub-office AIYA project for smooth running all ICT operations needed:
Responsibility #2: Responsible for overall ICT system setup and technical installation, diagnosing hardware and software faults and solving problems using CARE standard Help Center via Zendesk or Helpdesk management system and solutions to all Parwan base AIYA project staff.
Responsibility # 3: Ensure that Telecommunication services are standard, and employees utilize the Telecommunication services effectively in AIYA Parwan office.
Administrate the databases and the inventory of ICT equipment and devices that are used in CARE. The incumbent is also responsible to involve in the planning and administration of the databases and their troubleshooting.
Any other identical task assigned by the respective supervisor.
Safeguarding Responsibilities:
Safety and Security Responsibility:
We all have a responsibility to promote a safe and secure work environment, foster a safety and security culture, and ensure consistent application of, and compliance with, CARE Afghanistan safety and security policies and procedures.
Core Competencies:
Good human relation skills, sense of humor, courtesy.
Play effective role working in team.
Analytical skills of ICT problem solving
Fair working skills while prioritizing ICT services
Ability to train other, cooperative, Competent, Willingness and ability to travel inside Afghanistan.
Skills and Experience:
Good knowledge of troubleshooting LAN, Computing System, Internet, Email and Telecom system
Ability to identify and solve computer software/hardware related problems.
Ability to install computers and newly introduced packages in computer.
Professional Problem diagnostic & troubleshooting ability.
Education:
Bachelor’s degree in computer science, or similar trade and certifications in CompTIA Network+, CompTIA Security+, CompTIA A+, CCNA, MCSA, MCSE, MCDBA, ICDL and Cybersecurity.
Work Experience:
At least 2 years experiences in relevant post preferably in
International Organization.
Languages, Skills:
Fluency in spoken and written English, Dari and Pashtu.
GENERAL: Ability to train other, cooperative, Competent, Willingness and ability to travel inside Afghanistan.
Safeguarding
CARE places human dignity at the center of its relief and development work. At the heart of CARE’s efforts to impact poverty and social justice is its engagement with marginalized communities, and vulnerable adults and children. Vulnerable adults and children are particularly at risk of sexual exploitation and abuse. CARE commits to the protection from sexual harassment, exploitation, and abuse and of vulnerable adults and children, involving CARE Employees and Related Personnel. CARE has a zero tolerance toward sexual exploitation and abuse and child abuse. CARE takes seriously all concerns and complaints about sexual exploitation, harassment and abuse and child abuse involving CARE Employees and Related Personnel
CARE Afghanistan participates in the Inter-Agency Misconduct Disclosure Scheme. In line with this Scheme, we hereby request information from candidate’s previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the candidate left employment. All CARE Afghanistan’s offers of employment are subject to satisfactory references and appropriate screening checks. By submitting an application, the applicant confirms his/her understanding of these recruitment procedures.
Afg.Vacancies@care.org
