SOLIDARITES INTERNATIONAL is a French humanitarian organization which provides aid and assistance to victims of war or natural disaster. For over 38 years the association has focused on meeting three vital needs - water, food and shelter. Currently present in 20 countries since 2010, SI carries out emergency / post-emergency programs in 4 sectors in worldwide.
The Complaint Mechanism Operator will ensure coherent and timely response to feedback and complaints from project stakeholders.
Management of complaint response mechanism (CRM):
Ethic and professional practice:
Report any information or difficulty connected to his/her activity.
Having one (1) year silmilier experience (MEAL, Data collection, CRM).
Clear understanding of accountability to affected persons and procedures for handling complaint and feedback.
Exellent Excel skils for database management, analysis and presentation.
Strong Report writing skills.
Ability to learn and work in a blended environment using digital tools to learn, manage tasks and complete assessement/assignments.
Ability to confidently demonstrate intercultural understanding through working in diverse groups.
Ability to confidently express his/herslef unsing clear and non-verbal communication in English, Pashto and Balouch. Dari is bouns.
Ability to listen and take on board information. Can understand others' perceptions, opinions, concerns and provide respectable feedback when appropriate
If you are a qualified national or local candidate who is interested in applying for this position, please follow these steps to submit your application:
1- Send your CV and cover letter to firstname.lastname@example.org; Make sure you write the position vacancy number AFG-KBL/IMZ-PRO-085-2023 in the subject line of your email. If you do not write the correct number, your application will not be considered.
2- Fill out the form by clicking on this link or copying and pasting it into your browser:
Please fill out the form accurately and completely. If you do not fill out the form correctly, your application will not be considered.
This position is Open for local and national candidates and the local candidate will be preferred. The closing date for accepting application is 04th Octobar, 2023.
Only shortlisted applicants will be contacted for written test.
DO NOT ATTACH OTHER DOCUMENTS LIKE WORK CERTIFICATE, DIPLOMA and other documents in this stage.