Customer Support Officer (6), IT Technician (15),

Date Posted: Oct 31, 2024

Job Detail

Location:

kabul
Type:

Full Time/Permanent
Shift:

Rotating Days
Career Level:

Department Head
Positions:

1
Vacancy number:

HKB/CSO/Kabul/2024, HKB/Technician/Kabul/2024
Experience:

1 Year
Gender:

Male
Salary:

As per organization's salary scale Af
Degree:

Bachelors
Apply Before:

Nov 10, 2024

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About Hindu-kush Bridge ICT

INTRODUCTION

Hindukush Bridge ICT Services Company is a Kabul based company specializing in providing internet services to NOGs, Government, local offices and Home Users in Afghanistan. This company is 100% Afghan owned and its operations are managed by a team of highly qualified professionals having over a decade of experience in the various areas of ISP and ICT sector with different national and international organizations.

Hindukush Bridge has a great partnership with most of main player in the satellite and Telecom industry. We are offering many added value services to our partner/customer all over Afghanistan, along with 24/7 hours Network Operation Center.

Hindukush Bridge ICT Services Company functioning under a valid License Number (66724) issued by Ministry of Commerce and Industry by the name of Hindukush Bridge ICT Services Company the Company has professional and technical staff in various fields such as surveying, analyzing, budget estimation, project management, reporting and documentation, data related issues.

Job Description

Job Description For Customer Support Officer and IT Technician:

Working with HKB-ICT requires full sort of work experience, strong interpersonal skills, good orientation towards working with people in group or lonely, strong intentions to work and grow, able to under loads and be task oriented.

The postholder will lead the development of our portfolio in Afghanistan, including identifying future business development opportunities and overseeing the writing of new project proposals. The post holder will ensure effective office management so that all functions are carried out in line with organization rules, local regulatory requirements and HKB-ICT guidelines.

Generally, applicants need to earn at least three years of professional experience in the fields of installation, troubleshoots, alignment and other information technology related area within the relevant scope of business.

You must be able to form and cultivate effective relationships huge range of customer at all levels, which will be considered as key to your success. You should be able to manage effective teamwork.

You must also have strong presentation, negotiation, and communication skills, be able to make decisions concerning IT goral and be able to manage multiple priorities simultaneously. Managers in this industry should have strong technical skills. Some courses you may take for a degree program related to IT technical clerk include the following:

Information Technology
Networking

Job Requirements

Job Requirements for Customer Support Officer:

KEY COMPETENCIES AND REQUIREMENTS

Bachelor’s degree in Computer Science or relevant field.
Good Knowledge of Mikrotik routers, Cisco Router and Cisco switch
IT Certification: Microsoft MCSE, CCNA is required.
Coordinating and maintaining high level of technical support
Excellent understanding of network technology concepts and usage.
2 to 4 years of relevant experience in ISP/ICT Companies

DUTIES AND RESPONSIBLITIES

Troubleshoot the client indoor units and routers.
Documents and report network problems and resolution for future reference.
Have a sound knowledge of latest wireless technologies and equipment.
Familiar with ISP power system components.
Connect and set up hardware and point to point testing
Input and maintain IP addresses and be familiar with getting remote access
know all troubleshooting procedure and IP related commands
Respond to user needs and questions regarding network access.
Perform other related duties as required during working hours programs
Provide Technical support to Technical Team, end-users(clients),
Assist IT Manager in providing IT-related support to all technical team and clients with a friendly and customer service-driven attitude
Ability to troubleshoot common hardware/software issues
Knowledge of security infrastructure, including anti-virus & firewalls.
Assist with network and security management
any other task assigned by supervisor.
Implement and monitor of all Data and Servers backup.
Maintain operations activity logs, event trail and hardware error logs.
Implementation and maintenance of all the IP networks.

Job Requirments for IT Technician (WIFI Services Installer)

KEY COMPETENCIES AND REQUIREMENTS

Good Customer Service Skill
Excellent Communication Skill
Verbal and Written Skills
Good Skill and Knowledge in IT Network Security
Excellent Technical Skill in IT Network Routing and Switching (CCNA, MCP, MTCNA, Huawei RTN)
Language requirements: English
Ability to meet deadlines; work under pressure, tact, negotiation skills, organizational skills etc.
Analytical and problem-solving skills and decision-making skills.
Be familiar with network operating system and Telecommunication basics

DUTIES AND RESPONSIBLITIES

Install and configure wireless point to multipoint antennas.
Install and configure wireless equipment plus home AP, routers and switch.
Troubleshoot the client indoor units and routers.
Documents and report network problems and resolution for future reference.
Have a sound knowledge of latest wireless technologies and equipment.
Able to climb on tower and work at heights (should be added)
Familiar with ISP power system components. (should be added)
Install Telecom/IT equipment at customer premises
Connect and set up hardware and point to point testing
Input and maintain IP addresses and be familiar with getting remote access
know all troubleshooting procedure and IP related commands
Respond to user needs and questions regarding network access.
Perform other related duties as required during working hours programs

Skills Required

COMMUNICATION

Submission Guideline:

Those who fulfill the above-mentioned criteria should send their updated CV & Cover letter to the email below:

We are hiring 6 Customer Support Officers and 15 Technicians

While applying, kindly mention the Vacancy number "HKB/CSO/Kabul/2024" and/or "HKB/Technician/Kabul/2024" in the subject line of E-mail. Without doing so, your application will not be considered complete.

Submission Email:

hr@hindukush-bridge.com, info@hindukush-bridge.com

Job Detail