Community Action for Healing Poverty Organization (CAHPO) is Afghanistan-based NGO (www.chapo.com ) has been established in 2013 by a group of expertise in support of professional advisers and volunteers in response to the needs. was that people affected by different means of violence should be involved in decision-making for positive change in the development process of the country.
CAHPO is a member of different coordination bodies E.g ACBAR where we share our programs with other NGOs and partners. CAHPO is an active partner of UN OCHA, AHF, and FAO.
Assignment.
The Complaint Response Mechanism (CRM) officer assists the Appraisal, Monitoring, and Evaluation Unit (AMEU) to improve accountability within CAHPO Afghanistan projects with a regular recording of complaints from beneficiaries. The AMEU is an independent unit within CAHPO that is overseen directly by the Program manager.
Responsibilities:
Managing CAHPO-FAO project in Ourzgan province CRM (Complaint Response Mechanism )
Receiving calls from project’s beneficiaries
Recording the complaints in the CRM database
Complaints analysis and follow-ups
Spot-check calls to the project beneficiaries
Providing daily, weekly, and monthly reports to the Program amanger.
High School graduate, Bachelor’s degree is preferred
Fluency in English and local languages (Dari and Pashtu)
Good knowledge of using Microsoft Office package, especially Microsoft Excel. Experience with additional database and data analysis software preferred.
Interested applicants should submit their application letters along with their CVs before the closing date. the Subject line of your email must indicate the exact job location vacancy number(CAHPO- 2022-47) and job title. Interested candidates are requested to send their applications & CVs (including Educational and Work Certificates) to the email us at (hr.cahpokbl@gmail.com). Short-listed candidates will be directly contacted for an interview. If you are not contacted two weeks after the closing date. please know that your application has not been successful for the post.
CAHPO has a zero-tolerance policy against sexual exploitation and abuse therefore, all project staff will be subjected to background and security checks. We are also against all forms of gender-based violence, exploitation, and abuse of children in the context of our operation in the country. We are committed to the “Do No Harm” principle in our workplace and throughout our operation in the country therefore, our staff must also respect the organizational code of conduct and safety policy. CAHPO provides equal employment opportunities in transparent ways for everyone without any demands.
hr.cahpokbl@gmail.com
Community Action for Healing Poverty Organization (CAHPO) is Afghanistan-based NGO (www.chapo.com ) has been established in 2013 by a group of expertise in support of professional advisers and volunteers in response to the needs. was that people affe... Read More
