Job Detail

Job Description

Job Purpose

The incumbent will be responsible for planning, implementing, and answer to all call coming to CHL and Inform child helpline callers about the helpline services and gather relevant information needed to be able to assess their needs and enter the data collected in the child helpline database Peer Support Groups, Child Rights Clubs, and Community Protection Committees (CPC) in the IDPs and the host communities in which War Child UK’s is operating in the Western region of Afghanistan.

Main Duties and Responsibilities:

• Provide telephonic PSS and counselling if needed refer to the team to arrange face to face counselling;
• Developing monthly and weekly PSS & PFA plan responding the needs of targeted beneficiaries in the field and call center;
• Conducting regular field visits to the targeted are for the provision of PSS and PFA sessions;
• Actively participate in the identification process of the targeted beneficiaries and have rapid need assessment for the provision of services; Communicate effectively with the children and their caregivers for providing the services and distributing the recreational kits;
• Support the CHL psycho-social in development of the PSS and PFA packages
• Make sure the identified cases are managed and supported with proper documentation using the inter-agency case management standards;
• Refer the case that requires specialized mental health to the actors and maintain follow up and record the progress;
• In consultation with MEAL department and the supervisor, ensure proper case management and records of the cases according to the standards.
• Produce narrative and data report every month, share it with line manager. Other duties assigned by the line manager.
• Contribute to creating a culture committed to the safeguarding of children and adults and compliant to War Child’s Child Safeguarding and Adults at Risk Policies.

Our Values

Bold

We use our passion and creativity to deliver high quality evidence-based work designed to maximize our beneficial impact for children in conflict.

Accountable to Children

Children can rely on us to respond to their voices and to treat them with respect and dignity.

Transparent

We expect to be held to account by our supporters and beneficiaries and we respond with openness and honesty.

Committed to each other

We support each other and our partners to achieve ambitious goals and to the best we can be we are honest and open with each other, sharing our success and confronting our challenges

Skills Required

• English Fluency
• Strong Communication skills
• problem solving skill
• organization skills
• Flexible and can work under pressure.
• computer skills
• Fluency in Pashto&Dari
• Excellent analytical ability

Submission Guideline:

How to apply

• Please go to this link: https://airtable.com/shrgYUuy1CAey9QBn  fill in your information and attach your documents before the closing date - (12-Dec-2022).
• Applications after closing date will not be accepted.
• Please note that there is no telephonic inquiry and only shortlisted applicants will be contacted for written test/interview.

Child safeguarding and Adults at Risk

Our work with children and at-risk adults to keep them safe is the most important thing we do. We are committed to the safeguarding of children and vulnerable adults in all areas of our work. We have zero tolerance for any behaviours and practices that puts children and/or vulnerable adults at risk of abuse and/or harm. Successful applicants will be expected to be compliant and sign up to our Child Safeguarding policy, our Code of Conduct and PSEA: Adults at Risk Policy. You can find the Child Safeguarding and Adults at Risk policy here: Child Safeguarding

Pre-employment checks

• Employment with War Child will be subject to the following checks prior to your start date:

• a satisfactory police record check to include a International/National Criminal Record Check, and a clear vetting and Due Diligence check

• receipt of three satisfactory references

Submission Email: