Job Purpose
The Case Management Officer will work under the supervision of the Case Management Technical Coordinator to whom he/she will report and this position will contribute to the capacity building, supervision and coordination of the child protection system enhancement of Case Management to ensure high quality of services for children through closely engaging functional and active CPANs DCPANs and a team of Caseworkers.
Main Duties and Responsibilities:
Ensure the functionality of the case management system and oversee delivery of high-quality case management in accordance with SOPs and global minimum standards.
Support and guide case management teams in their day-to-day work ensuring adherence to key child protection principles through organizing one-on -one and group meetings with the Caseworkers.
Provide guidance to teams on identification of child protection risks and appropriate response through one-to-one guidance or case review meetings as needed. Oversee and ensure timely response and follow up of child protection cases.
Conduct regular meetings with case workers on lessons learned and best practices and provide feedback to the Case Management Technical Coordinator.
As relevant collaborate with Department of Social Welfare staff and other key stakeholders of assigned State and Division in management of child protection cases.
Ensure capacity for teams to receive and make referrals with access to service mapping that is updated regularly.
Represent the organization in the Case management taskforce coordination meetings at the field level.
Take lead in coordinating case conference meetings with other case management task force members.
Compile monthly report on the number of cases supported in line with the case management process or steps.
Support other delegated tasks from the case management technical coordinator and any other staff.
Contribute to creating a culture committed to the safeguarding of children and adults and compliant to War Child’s Child Safeguarding and Adults at Risk Policies.
Our Values
Bold
We use our passion and creativity to deliver high quality evidence-based work designed to maximize our beneficial impact for children in conflict.
Accountable to Children
Children can rely on us to respond to their voices and to treat them with respect and dignity.
Transparent
We expect to be held to account by our supporters and beneficiaries and we respond with openness and honesty.
Committed to each other
We support each other and our partners to achieve ambitious goals and to the best we can be we are honest and open with each other, sharing our success and confronting our challenges
Education qualification of a Minimum of a Diploma in humanities like Law, Development studies, social sciences, etc. and certificates in child protection is an added advantage.
Minimum of 2-3 years of experience in the management of case management teams and implementing case management activities in a humanitarian setting with NGO/INGOs.
Has good understanding /knowledge and experience of risks children been exposed to in a conflict, drought and natural disaster like earthquakes.
Good knowledge and demonstrated skills in applying inter-agency child protection minimum standards including SOPs and guidelines on case management.
Good experience in building positive relationship with UN Agencies/INGOs and government when implementing child protection strategic interventions like case management.
Ability to develop the capacity of caseworkers and community-based child protection structures to deliver quality case management services for children and their families at risks.
Good skills and knowledge in developing quality report, good analytical skills for case management trends analysis.
Has good working knowledge of national and international legal frameworks and conventions related to child protection including the UNHCR, its operational protocols.
Ability to develop data system and use existing child protection information management systems (CPIMs) like CPIMS+, ProGress V4, etc.
Ability to work well under pressure and work to deadlines
Excellent communication skills, in particular in written English and local language
Strong organizational, technological, interpersonal and communication skills
Ability to analyze and solve problems and facilitate effective decision making
How to apply
Child safeguarding and Adults at Risk
Our work with children and at-risk adults to keep them safe is the most important thing we do. We are committed to the safeguarding of children and vulnerable adults in all areas of our work. We have zero tolerance for any behaviours and practices that puts children and/or vulnerable adults at risk of abuse and/or harm. Successful applicants will be expected to be compliant and sign up to our Child Safeguarding policy, our Code of Conduct and PSEA: Adults at Risk Policy. You can find the Child Safeguarding and Adults at Risk policy here: Child Safeguarding
Pre-employment checks
Employment with War Child will be subject to the following checks prior to your start date:
a satisfactory police record check to include a International/National Criminal Record Check, and a clear vetting and Due Diligence check
