Call Center Counsellor

Date Posted: Sep 29, 2022

Job Detail

Location:

kabul
Type:

Contract
Shift:

First Shift (Morning)
Career Level:

Experienced Professional
Positions:

1
Vacancy number:

MSIA-132-2022
Experience:

1 Year
Gender:

Any
Salary:

As per Company salary scale
Degree:

Bachelors
Apply Before:

Oct 08, 2022

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About Marie Stopes International Afghanistan

Marie Stopes International Afghanistan (MSIA) was established after registration with government of Afghanistan in August 2002. MSIA follows the mission statement of MSI, which is Improve Afghan women’s health and wellbeing so that they can in turn build strong and healthy families.. Our focus is to contribute in reducing maternal mortality ratio, providing quality and sustainable MCH/RH and family planning services and information across all provinces of Afghanistan in coordination with Ministry of Public Health, Afghanistan.

MSIA is currently operating in 14 provinces of Afghanistan namely, Kabul, Balkh, Herat, Jawzjan Faryab, Nengarhar, Baghlan, Kunduz, Badakhshan, Takhar, Samangan, Helmand, kandahar and Kapisa.

MSIA delivers MCH/RH and family planning services through various channels such that centres, outreaches, social marketing and MS Ladies. With the Power of Ten strategy, MSI focuses on strategic and technical leadership in producing, interpreting and using high quality evidence to fulfill its mission. MSI is keeping the client at the center of our work and strengthening our development as an evidence-based organization.

Job Description

Accurately enrolling clients in benefit programs of their choice and ensure the system accurately reflects elections
Regular updates of social media accounts of MSIA and make sure to respond to virtual concerns of clients
Adequate IT knowledge to comply efficiently the requirement and need of clients
Consistent assortment of clients’ observation for further analysis
Develop and deliver creative marketing and communication strategies, plans and approaches to help market and position MSIA to attract partners and win funds
Regularly visit of MSIA websites for updates
Prompt respond to correspondences of clients, take action and proceed the follow-up
Introduction of new products and services using social media
Respond to online transactions & request of clients
Search virtually for potential, realistic and active clients
Gathering of feedbacks from clients about the current status of products and services
Establishing of online comment card gateway that clients easily and confidently share their opinion about MSIA

Job Requirements

Qualifications:

Qualified bachelor degree in IT, Journalism or related fields

Experience:

IT expert with marketing and communication background.
NGO experience- Desirable 1-3 years.
Experience of using MS Office packages like Ms. Word, Excel, PowerPoint etc.

Skills:

Availability to work unsociable hours.
Strong customer service skills. Proven experience fielding inquiries from customers over the phone and in writing, meeting highest service standards.
Effective operational proficiency in English, both spoken and written, and national languages.
Excellent communication skills
Experience managing digital content
Intermediate level of the Microsoft Office suite
Good geographical knowledge

Attitude / Values:

Committed to MSIA mission, vision, objective, goal
Friendly, team player
Self-motivated and results focused.
Analytical and organized.
Honest, reliable and maintains confidentiality

Skills Required

Submission Guideline:

Interested and qualified candidates are requested to fill out the MSI-A application form by clicking the link below and submit a copy of their updated CV (NO Educational and Work Certificates) no later than the closing date.

https://docs.google.com/forms/d/e/1FAIpQLSdIyxgfwFtxGV0bVdk-2iHkIt52vt5cFer_1AvrVQcrUHsy-w/viewform

Submission Email:

Apply Online

Job Detail