Etisalat Afghanistan is 100% owned subsidiary of Etisalat UAE. Etisalat is one of the largest telecommunications companies in the world and the leading operator in the Middle East and Africa, headquartered in the UAE.
Etisalat Afghanistan is committed to developing the Afghan national work force as an organizational priority. It’s an equal opportunities employer and will ensure development of Afghan nationals by capacity building and using training facilities.
• Research to capture insights on market trends, competitive landscape, customer needs, and end-user behaviors.
• Create, maintain, and update current Competitive Insights and share with all stakeholders
• Monitor intelligence sources (blogs, media, competitors’ websites, webinars, conference sessions/trade shows, and calls for papers), making connections between disparate data.
• Collect information from EA customers as well as competition customers.
• Conduct telemarketing and telesales campaigns as per management request
• Proactive Retention Campaigns for dormant customers and find reasons for their dormancy.
• Upsell bundles and promotions as per the marketing plan
• Provide information to the VHV customers about EA coverage, P&S, or promotions
• Collect and capture customers’ claims and complaints and try to address them by sharing them with related departments for further action, if required.
• Profiling of VHV and HV customers.
• Support Customer care and Sales through – customers who ask for service cancellation or come to Flagships with serious complaints. Coordinate with other departments for complaints resolution.
• Excellent English communication skills
• Fresh graduates with Excellent English Communication Skills will be given priority.
High School graduate with one year of relevant experience.
To apply for this vacancy, please use the following link; https://careers.etisalat.af/
Kindly use Google Chrome Browser for smooth access.
For further information please contact us at +93 (0) 788887363.
https://careers.etisalat.af/
